Employee Support Desk
Payroll questions take time — and they usually land at the worst moment. Our helpdesk handles day-to-day employee queries so your managers can stay focused.
We handle
- Payslip and tax code questions
- Duplicate payslips and confirmation letters
- Leaver documents and reissues
- General payroll queries from employees
How it works
- Employees contact the helpdesk by email
- We answer using agreed information and templates
- Where approvals are needed, we ask the right person once (not three times)
- We keep a record of requests so nothing gets lost
Why it helps
- Less interruption for operations and HR
- Faster responses for employees
- Fewer ‘quick questions’ on pay day
Want to see how this would work for your team?
Send us your payroll basics and we’ll suggest the simplest way forward.