Privacy Policy

Privacy Policy

Last updated: 30 January 2026

This policy explains how we collect, use, and protect personal information when you use our website or services.

Who we are

Pace Payroll Ltd (“we”, “us”) provides PAYE payroll support to UK employers. We act as the data controller for our own business operations and may act as a data processor when handling payroll data on behalf of clients.

Information we collect

• Business contact details (name, job title, email, phone, company details)
• Service and billing information (invoices, payment status, service correspondence)
• Payroll-related information supplied by clients (employee details, pay data, deductions and related records)
• Website usage data (basic analytics and cookie data, where enabled)

How we use information

• To provide and support payroll services
• To respond to enquiries and arrange calls
• To manage contracts, billing and compliance records
• To improve our website and service delivery
• To send service notices (e.g., deadline reminders, operational updates)

Lawful bases for processing

• Contract: to deliver services you request
• Legal obligation: to meet tax, accounting, and regulatory requirements
• Legitimate interests: running our business and improving services (balanced with your rights)
• Consent: where you opt in to marketing (if used)

Sharing your information

We share information only when needed to deliver services or meet obligations. This may include payroll software providers, professional advisers, payment processors, and hosting providers. We do not sell personal data.

International transfers

If any service providers process data outside the UK, we’ll ensure suitable safeguards are in place (such as appropriate contractual protections).

Data retention

We keep records only as long as needed for service delivery, legal obligations, and legitimate business purposes. Payroll records provided by clients are retained in line with contractual and legal requirements.

Your rights

• Access: request a copy of your data
• Rectification: correct inaccurate data
• Erasure: request deletion where applicable
• Restriction: limit certain processing
• Objection: object to processing based on legitimate interests
• Portability: request transfer of data where applicable
• Complaint: you can complain to the UK Information Commissioner’s Office (ICO)

Security

We use reasonable technical and organisational measures to protect data. However, no online system can be guaranteed 100% secure, so we encourage sensible handling of payroll files and access controls.

Changes to this policy

We may update this policy from time to time. The ‘Last updated’ date above reflects the latest version.